Sending Domestically

1. Set up an Account

Before you send an item using either tickets or E-Packs you will need to Open an Account with us.

When your account has been set up you will be given a PIN number that can be used for buying our products (Buy IT) and booking a courier (Book IT).

2. Purchase Tickets or Express Mail Packs (E-Packs)

Depending upon the size, type and destination of the items you are sending we offer a selection of Express Mail Packs and Tickets to suit your delivery needs. These can be purchased through the Buy IT function on our website.

Refer to our Products section for more information.

3. Package and Label your Item correctly

It is important to pack and label your item carefully to ensure it arrives on time and undamaged. Refer to our Packaging and Labelling Guidelines to ensure that your item is correctly packaged and labelled.

4. Keep a Reference

Keep the 'Customer Use' or 'Customer Manifest' portion of the ticket or E-Pack with the receiver's name and address. You will need this number if you wish to perform the Track IT function.

5. Book your Courier

You can book a courier online by using Book IT. Alternatively you can book a courier using our Voiceless Activated Network (V.A.N.). This is an automated booking service that allows you to book a courier in less than 10 seconds using your account PIN number. Call 0800 692 687 and follow the instructions.

If you don't have a PIN number or have lost your PIN Number, please call Customer Services on 0800 800 841 to request one.